Design + Print Frequently Asked Questions
When is payment due?
Full payment is due to begin designs and printing projects. Payment for rush designs are due in full, up front with all content via email to firstname.lastname@example.org.
What payment forms are accepted?
We accept all major credit cards, debit cards via online store, bank transfers and we invoice through Quickbooks.
Our prices include 1 concept and 1 revision on the design. Once you have exhausted your 1 revision, each additional version or new concept is $50 per version. If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision fee of a minimum $50 (this even includes typos that may have been a mistake on our part). Be sure to proofread before giving the go to finalize the design.
Do we have packages?
Yes. We have exclusive memberships that serve as packages. Visit our website to learn more about design memberships.
What happens if I stop responding?
We will make up to 3 attempts to contact you once you’ve received your project preview. After 90 days, your project will be considered final as is and your balance of payment will be due immediately. No edits will be made and no future requests will be initiated until your account is back in good standing.
Do we provide native PSD files?
Yes, Native PSD Files (Source Files) are available for purchase and have a fee of 3x the base price. Please note, the PSD file includes all the layers of the finalized artwork and will be released once payment is received.
Do you own the property of the artwork once paid for?
No, not the actual artwork files (Native PSD Files) unless agreed upon or purchased in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours once the project is fully complete and paid for. We reserve the right to incorporate this artwork into our promotional ads, portfolio and to share on our website and social media platforms.
Can I get a RUSH design?
Yes. Our standard turnaround is 10-15 Business Days. There is a $150 fee for expedited 5 business day designing and $250 for 3 Business Days. 1 Business Day designing is a $600 rush fee. These fees are due in full, up front with the delivery of content. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on the printer.
When will I receive my design?
Our turnaround times vary based on the scope of the design and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication.
Logo Design: 10 to 15 business days
Brand ID Design: 10-12 weeks
Custom Design (multi and single-sided designs): 10 to 15 business days
We do not guarantee a completion date for any project. We work with an average of 50 customers at a time and though we are able to work on several design and print projects at once – we do place all orders on first come – first serve cue. If you are in a hurry and need something expedited, please reference our rush designs.
Are our product descriptions accurate?
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is allow us to reproduce, or reprint the product or design.
What about printing products?
If there is any issue with your order you must report the problem within 24 hours after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.
What if there is an error after I approve?
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Vision Works PR Firm, does not make any changes on customer files after approval.
What if the print color looks different from what I approved on screen?
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. VSNWKS does not color match or match customer specified ink density.
What is our Refund Policy?
All payments are non-refundable. If a design is cancelled or postponed, all monies paid are retained by VSNWKS and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to Vision Works PR Firm, due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
How do we communicate with you?
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a design. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical. Failure to communicate with us about the design process for a period of 72 hours will result in your design being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or information within 10 days of the date requested, all payments will be forfeited to Vision Works Digital and the project will be cancelled without notice.